Terms and conditions

§1 General provisions

1.1 These Terms and Conditions govern the use of the Online Shop operated by the
at www.vandam.com.pl,
1.2. Online shop, operating at www.vandam.com.pl (hereinafter referred to as: Online shop
VANDAM), is operated by AKAP GROUP sp. z.o.o, registered in the National
Court Register kept by the District Court for Łódź-Śródmieście in Łódź under No. 0000879461, NIP: 7312070675, REGON: 387968180 (hereinafter referred to as "AKAP GROUP").
1.3 The contact details of the trader enabling the Buyer to contact the Seller:
1) postal address: Leśna 3, Rzgów, 95-030;
2) Telephone and/or fax number: tel: 780127937;
3) e-mail address: vandamsklep@gmail.com.
1.4 The terms and conditions of the VANDAM online shop are continuously posted on the
website www.vandam.com.pl in a way that allows customers to its
acquisition, reproduction and recording of its content. The Rules of Procedure shall also be made available
Customers prior to the conclusion of the contract.

§ 2 Definitions

The terms used in these regulations shall mean:
2.1 Consumer - this is a natural person within the meaning of Article 221.
Civil Code,
2.2. Consumer trader - this is the natural person concluding the contract
directly related to its business activities, when it follows from the content of that contract,
that it does not have for that person a professional character resulting in particular from the
of the subject matter of its business activities, made available on the
based on the provisions on the Central Registration and Information on Business Activity,
2.3 Entrepreneur - means a natural person, a legal person or an organisational entity
which is not a legal person to which legal capacity has been granted by law and which carries out in
of a commercial or professional activity in his/her own name and carrying out an act
legal entity directly related to its commercial or professional activities,
2.4. Service Provider/Seller - AKAP GROUP sp. z.o.o, entered in the National Court Register
Court Register kept by the District Court for Łódź-Śródmieście in Łódź under No. 0000879461, NIP: 7312070675, REGON: 387968180.
2.5. Internet shop - online shop run at www.vandam.com.pl by AKAP GROUP sp. z.o.o, entered in the National Register of Companies.
Court Register kept by the District Court for Łódź-Śródmieście in Łódź under No. 0000879461, NIP: 7312070675, REGON: 387968180 (hereinafter referred to as "AKAP GROUP").
2.6 Civil Code - Act of 23 April 1964 (Dz.U.2020.1740),
2.7 Goods and Services - all services provided and goods subject to the
sales contract between the seller and the buyer,
2.8. Terms and Conditions - these terms and conditions for the provision of services by electronic means as defined in the
Article 8 of the Act on Provision of Electronic Services of 18 July 2002.
(Dz.U.2020.344),
2.9. Customer/Purchaser - natural person, legal entity or organisational unit not being
a legal person which is endowed with legal capacity by specific provisions and which makes or
is planning to make an Order in the Online Shop by means of
electronic, including the Consumer, the Entrepreneur on the rights of the Consumer and the
Entrepreneur,
2.10. Order - Customer's declaration of intent by which the Customer accepts the offer
Seller's sale, which shall include in particular the price, type, quantity of Goods or
Services in the context of sales contracts through the online shop.
2.11. Consumer Rights Act - Act of 30 May 2014 on the rights of the
consumer (Dz.U.2020.287).

§ 3 Rules for using the online shop

3.1 The prices of all goods and services offered by the Shop are gross prices (including
VAT) and are expressed in Polish zloty. Derogations from the currency principle
Polish are clearly marked.
3.2 The prices shown on the website of the shop www.vandam.com.pl as well as the descriptions of the
goods and services are merely commercial information and not an offer within the meaning of the
Civil Code. Binding nature - for the purpose of concluding a specific contract - of the
They only become effective upon confirmation of acceptance of the order for processing by the
Seller.
3.3 The seller uses discount codes in the VANDAM online shop.
authorising the purchase of goods at the discount stated on the coupon. Codes
Discounts are not redeemable for cash equivalents.
3.4 To place an order in the VANDAM online shop, it is necessary to
acceptance of these Rules.
3.5 In order to successfully place an order in the VANDAM Online Shop, it is necessary to
is to have a device with Internet access that allows you to browse websites
websites, as well as a keyboard or other device to enable correct
completing electronic forms. It is recommended to use the latest versions
web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera,
Safari for OS X, etc.
3.6. The Online Store website uses Responsive Web Design (RWD) technology,
which adapts the content of the page to the device on which it is displayed. Side
The store is prepared to be displayed both on desktop computers and
also on mobile devices.
3.7. The website of the Online Store www.vandam.com.pl has an SSL certificate - secure
communication encryption protocol.

§ 4 Terms of concluding a sales contract

4.1. Orders in the VANDAM online store can be made via
filling out the appropriate forms available on the store's website.
4.2. When placing an order, the customer is obliged to provide correct information
personal data: name and surname, address, e-mail address and telephone number
phone.
4.3. After receiving the order, the Seller confirms its receipt and at the same time
informs about the acceptance of the Order for execution. Order confirmation takes place
by sending the appropriate e-mail message by the Seller to the Customer
to the address provided in the order form. Upon confirmation of acceptance
order for execution by the Seller, the contract is considered concluded.
4.4. The content of the sales contract is made available and recorded by making it available
of these Regulations on the Online Store website, sending an appropriate one
information to the Customer's e-mail address provided when placing the order in question
in §4 point 4.2.
4.5. Placing Orders in the VANDAM Online Store is possible on 24
hours a day, all days of the year.

§ 5 Payment method and payment date

5.1. In the VANDAM store, it is possible to pay in one of the following ways
ways:

through third-party payment services.
5.2. The VANDAM online store allows you to pay via
the following external electronic payment services, such as:

• PayU

5.3. The customer is obliged to make the payment using one of the above
listed ways within 7 calendar days from the date of conclusion of the redemption
sale.
5.4. If the payment on delivery is selected, the Customer is obliged to make the payment
payment on delivery.

§ 6 Delivery

6.1. The ordered goods are delivered only within the territory of the Republic of Poland
and takes place at the address indicated by the Customer in the order form.
6.2. The shipping time of the goods is marked on the VANDAM online store pages
is 5 days. The seller will make every effort to ensure that the goods are delivered
within the time specified in the product card in the online store. In case of
impossibility to deliver the goods within the above-mentioned time, the Buyer will be informed about it
informed immediately.
6.3. Delivery of the ordered Goods takes place via:

• DPD courier
• InPost parcel lockers

6.4. At the time of handing over the goods to the courier company, the Buyer is notified of this
fact by sending an e-mail to the address provided in the order.
6.5. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are given on
on the Store's website when placing an Order.
6.6. The cost of delivery of goods in the case of choosing cash on delivery is fully covered
Client.
6.7. Upon receipt of the goods, the Customer is obliged to confirm its receipt. from this
the goods become the property of the customer.

§ 7 Withdrawal from the contract

7.1. The Buyer who is a Consumer or Entrepreneur with consumer rights, who
concluded a distance or off-premises contract, has the right to withdraw from it
the concluded sales contract within 14 days from the date of handing over the goods to him without specifying
reasons.
7.2. In the event of exercising the right referred to in the preceding point,
The Buyer should inform the Seller about this by submitting a statement about
withdrawal on the form made available to him by the Seller, which may be
sent by e-mail to: vandamsklep@gmail.com. To keep the deadline
it is enough to send a statement before its expiry. Declaration of withdrawal
submitted after the deadline referred to in §7 point 7.1 has no legal effect.
7.3. Form of declaration of withdrawal from the contract (Appendix No. 1 to this
of the Regulations) is provided to the Buyer in paper form (in the documentation
attached to the shipment) and in electronic form (attached to the correspondence
e-mail confirming acceptance of the order for execution).
7.4. In the event of a submission by a Consumer or an Entrepreneur with consumer rights,
declaration of withdrawal by electronic means via electronic means
withdrawal form, the Seller will immediately send a confirmation
receipt of a statement of withdrawal from the contract (on a durable data carrier in
within the meaning of Art. 2 point 4 of the Act of May 30, 2014 - on consumer rights.
7.5. The cost of returning the goods, except for the situation referred to in art. 33 (i.e. in the situation
additional costs resulting from the one chosen by the Consumer or the Entrepreneur
on consumer rights, a method of delivery other than the cheapest usual method of delivery
available in the Online Store) and art. 34 sec. 2 of the Act of May 30, 2014 - on rights
the consumer is borne by the Seller.
7.6. The buyer is obliged to properly secure the returned goods so as to prevent them from being damaged
damage in transport (direct cost of returning the item - in accordance with Article 34 section 2
the Act of May 30, 2014 - on consumer rights (i.e. Journal of Laws of 2017, item 683).
The consumer or Entrepreneur with consumer rights bears direct costs
return of goods.
7.7. The consumer or Entrepreneur with consumer rights is obliged to make
return the item immediately, but not later than within 14 days from the date on which
withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract,
the item to be returned will be collected by him or a person by him
authorized.
7.8. If the delivered goods are incomplete or have traces of use, exceeding
beyond the ordinary management of the thing, the Seller reserves the right to refuse to accept it
shipment, or to reduce the amount returned by the equivalent of the damaged goods.
7.9. In the event of withdrawal from the contract, all payments made by the Buyer, incl
including delivery costs, will be transferred to the Buyer's bank account
immediately, but not later than within 14 days from the date of receipt by
the Seller's statement of the Buyer on withdrawal from the contract.
7.10. The Seller declares that the refund referred to in § 7 point 7.9
of the Regulations will be carried out using the same method of payment as
used by the buyer. The Seller, in consultation with the Buyer, may determine a different method
return, which will not involve the necessity to bear by the Buyer
additional costs.
7.11. The Seller declares that the right to withdraw does not apply to
contracts included in art. 38 of the Act of May 30, 2014 - on consumer rights,
7.12. By concluding a contract, a Consumer or an Entrepreneur with consumer rights
confirms that he has read the content of these regulations, including confirms that he has been
notified of the right to withdraw from the concluded sales contract within 14 days from
the date of delivery of the goods.

§8 Complaints

8.1. The basis and scope of the Seller's liability towards the Customer for non-compliance
of the Product and the Agreement are defined by generally applicable laws and regulations
the following provisions of the Regulations.
8.2. The seller is obliged to deliver the product without defects.
8.3. In the event of mechanical damage caused during delivery or
in the case of a complaint addressed to the Seller, the Buyer should send
information about this fact by post to the address of AKAP GROUP, Leśna 3, Rzgów, 95-030 or by e-mail to vandamsklep@gmail.com. In the notification, it is recommended to indicate the defect that the Customer considers
the goods have, and if possible - document the said defect, the date
occurrence of a defect, requesting a way to bring the goods into conformity with the contract
in accordance with Art. 560 ff. of the Civil Code and providing contact details.
The above requirements are recommendations, their absence does not affect effectiveness
complaints.
8.4. The seller will respond to the notification within 14 days of receiving the notification.
The lack of the Seller's response within the above period means that the Seller
considered the complaint justified.
8.5. Detailed information on the possibility of using by the customer who is
A consumer with out-of-court complaint and investigation methods
claims and the rules of access to these procedures are available at the offices and at
websites of poviat (municipal) consumer ombudsmen, organizations
social, whose statutory tasks include consumer protection,
Provincial Inspectorates of the Trade Inspection and at the following addresses
websites of the Office of Competition and Consumer Protection:
8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php;
8.5.2. http://www.uokik.gov.pl/sprawy_indywidualne.php;
8.5.3. http://www.uokik.gov.pl/wazne_adresy.php.
8.6. The Customer who is a Consumer has in particular (but not exclusively) the following
exemplary possibilities of using out-of-court means of consideration
complaints and claims:
8.6.1. The customer is entitled to apply to a permanent arbitration court
consumer, referred to in art. 37 of the Act of December 15, 2000 on
Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended),
a request to settle a dispute arising from the concluded Sales Agreement.
Regulations for the organization and operation of permanent consumer arbitration courts
is set out in the Regulation of the Minister of Justice of 6 July 2017 on the matter
defining the rules of organization and operation of permanent arbitration courts
amicable at the voivodship inspectors of the trade inspection. (Journal of Laws of 2017
r. item 1356).
8.6.2. The customer is entitled to contact the provincial inspector of the Inspection
Handlowa, in accordance with art. 36 of the Act of December 15, 2000 on the Inspection
Handlowa (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for
out-of-court resolution of the dispute between the Customer and the Seller. Information on
on the rules and mode of the mediation procedure conducted by the voivodship
of the Trade Inspection inspector is available at the offices and on the websites
websites of individual Provincial Inspectorates of the Trade Inspection.
8.6.3. The customer can submit a complaint via the online platform
ODR: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source
information on the forms of out-of-court dispute resolution that may arise
between entrepreneurs and consumers.

§9 Rules for publishing opinions

9.1. Opinions are subjective statements of customers. The seller bears none
responsibility for their content.
9.2. The buyer/customer declares that his statement does not violate applicable law
law or the rights of third parties. He bears full responsibility for his statements
placed by him in the VANDAM Online Store.
9.3. The sent opinion is subject to verification by the seller in terms of checking whether
this opinion does not contain prohibited content, i.e. in particular when the opinion
violates applicable regulations, contains prohibited content, advertising, personal data,
infringes copyright etc.

§ 10 Personal data

10.1. The administrator of personal data is the Seller.
10.2. The principles of personal data protection can be found in the Store's Privacy Policy
VANDAM website, available at www.vandam.com.pl.
§ 11 Final Provisions
11.1. The Seller reserves the right to make changes for important reasons
in these Regulations. Any changes to the Regulations come into force on
within the appropriate period indicated by the Seller, but not shorter than 7 days.
11.2. The amended Regulations are binding on the Buyer/Client, if they have been retained
requirements specified in art. 384 and 384 [1] of the Civil Code, that is, it has been
duly notified of the changes and failed to terminate the contract within 14 days
calendar days from the date of notification.
11.3. According to Art. 8 sec. 3 point 2 lit. b of the Act of 18.7.2002 on the provision of services by road
electronically, the entity using the website of the ABC online store is obliged
is not to post illegal content on this website.
11.4. In matters not covered by these regulations, they will apply
relevant provisions of the Civil Code and the Act of May 30, 2014 - on rights
consumer.
11.5. These Regulations are available at the Internet address www.vandam.com.pl.
11.6. Agreements with the seller are concluded in Polish.
11.7. The Regulations come into force on July 16, 2022.
Appendix No. 1 to the Regulations.

TEMPLATE WITHDRAWAL FROM THE CONTRACT

Recipient: [Seller's Address]

I/We() hereby inform/inform() about my/our() withdrawal from the contract of sale of the following items () contracts for the delivery of the following items ()

The date of conclusion of the contract()/reception() :

Name of the consumer(s):

Consumer(s) address:

Signature of the consumer(s): [only if the form is sent on paper]

Date:

() delete as appropriate